Question 1

How do I get involved with the club?

Accepted Answer

It’s super easy to get involved with the COC. There is no membership fee required, so just follow us on Facebook and Instagram as that’s where all the magic happens. Our trips are always announced on Instagram and Facebook and ticket sale details can be found within those publications or on this website. We also have a Facebook Group named C.O.C. Community used as a communication space for our community!

Question 2

Where do I buy tickets?

Accepted Answer

On the Tickets section of our website!

Question 3

I can't make it to the hike anymore, how can I resell my tickets?

Accepted Answer

If you wish to resell your tickets, please use our C.O.C. Community Facebook page. Feel free to make a post and communicate with people who are interested in purchasing your tickets as well as determining any monetary transactions between yourselves. Once you have sold your tickets, make sure you communicate to use by email the information of the new ticket holder(s). This is done to update our trip list for attendance. 
Information we need for new ticket holder:
First and last name 
Email address 
Phone number

Question 4

Can I reserve a ticket for me and my five besties?

Accepted Answer

Unless you have recieved or won an official coupon from a COC exec stating otherwise, the answer is no.
 
Due to the high demand for tickets on our trips it isn’t possible for us to do reservations for everybody. Tickets are first-come-first-serve on the Tickets section of our website. Tickets are sold at a maximum of 2 at a time.

Question 5

Why can't I buy tickets?

Accepted Answer

If you are trying to buy tickets before they go on sale, the website won't let you select a quantity of tickets. Make sure you check the event description to find the date and time when the tickets will go on sale.
 
If you see "Sold Out" anywhere on the event page, it means the tickets are sold out. 
 
If one of the ticket sales fail, that ticket will go back on sale and the first person to claim it will have the chance to enter their payment details and purchase the ticket.

Question 6

I really wanted to go on this event but I couldn’t get a ticket in time! What are my options?

Accepted Answer

Your easiest option is to keep an eye on our C.O.C. Community Facebook Group. A few people on every trip tend to re-sell their tickets at the last minute if they find out they can't make it.
 
Alternatively, if you are interested in a specific event and you have heard interest expressed from others as well, gather some people and rent a car for the day. Spread between you, it will cost roughly the same as one of our tickets, depending on the location. You are more than welcome to meet us at the location!*
 
*This option is not available for overnight/cabin trips.

Question 7

I'm not a Concordia student, can I still participate in your events?

Accepted Answer

Sure! Anyone can come on one of our trips, they don’t have to be a Concordia Outdoors student. For overnighters however, all attendees must be 18+.

Question 8

Can I rent gear from you?

Accepted Answer

Unfortunately we are not currently offering this service. Feel free to send us a message though and we can direct you to other clubs and companies that do.

Question 9

Does C.O.C offer reimbursements?

Accepted Answer

Sorry! We don’t do refunds, no matter what the circumstance is. If you reach out to us to resell your ticket, there’s a good chance someone will buy it. Refer to our “Code of Conduct” page for more information on that. If you miss the bus there’s nothing we can do for you. We are a student run non-profit organization and are not able to give refunds to those who miss the bus.

Question 10

I took the longest trail in the park and now I think I’m going to miss the bus back home. Will you wait for me?

Accepted Answer

If you’re missing during our post hike head count we’ll wait a maximum of fifteen minutes for you, after that we’ve got to get the show on the road! If you’re running late please call us if you’re able to.

Question 11

How do I become a part of the exec team at Concordia Outdoors?

Accepted Answer

Our team usually changes every year. We post the available positions on our Instagram page at the end of the Winter semester. You can apply and you’ll have to go through a traditional interview process with the returning execs.

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